How We Work

In short, teaming up with Assistentcy will provide tremendous benefits and unique advantages for your business office. These offerings will have a dramatic effect on your revenue cycle because they nearly eliminate all expenses related to self-pay collections and at the same time create a substantial increase in self-pay revenue!


It is a growing trend among healthcare systems, hospitals, and physician’s practices to explore options available for outsourcing their self-pay collections. By using an Extended Business Office (EBO) vendor, healthcare providers have an opportunity to focus on their self-pay accounts earlier in the revenue cycle. The current culture of high-deductible policies and ever-increasing co-pay obligations has made such a transition a necessity. Any provider hoping to stem the tide of slower paying patients and escalating write-offs to bad debt owe it to themselves to consider an Extended Business Office service.

The Assistentcy program was developed using a successful blueprint designed by our management staff representing decades of experience dealing with both healthcare business offices and EBO. Our staff maintains the unique perspective of understanding both sides of what is necessary to be successful in this space. We know firsthand what a healthcare business office needs from their EBO service, and we personally recognize what procedures need to be in place to make the partnership a success.