Client Access

We make it easy for you to review accounts referred to Assistency, LLC. as part of our extended business office service.

First, you may fax, email or call one of our Client Liaisons from 8:00 A.M. until 5:00 P.M. CST (3:00 P.M. on Fridays) and request information. They can provide you with a current balance, date of last payment, status, representative’s notes, or any other account details which you may be seeking. We are always happy to assist in any way we can! In the rare event our Client Liaisons are unavailable, you are welcome to leave a voice-mail message and they will return your call at their earliest opportunity.  Our goal is to have every call answered by a “live person.”

When reviewing our work on a number of accounts, some of our providers request a status report of all accounts referred to us for Early-Out.  We can provide such a report for you on paper or in electronic form.

For clients who wish to access their account information electronically, Assistentcy has implemented Qwik Client. This unique program allows our providers to obtain current balance, date of last payment, and other information, using a standard web browser. This program exceeds all HIPAA Security and Privacy Rule regulations and it allows us to securely, legally and conveniently share information with our providers on a near real-time basis. If you have not been issued your new User Name and Password please, contact one of our Client Liaisons.

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